Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect your personal information when you use Platinum Club Vip. We take your privacy seriously and set out here what data we hold, how we use it, who we share it with and how you can exercise your rights. This page applies to players and visitors accessing our services in the United Kingdom.

Types of data we collect

Personal data

We collect information you provide when registering an account or contacting us. This can include your name, date of birth, email address, phone number, payment details and identity documents where verification is required.

Technical data

When you visit our site we automatically gather technical information such as IP address, device and browser type, operating system, screen resolution and session data. We also collect usage information about the pages and games you access and how you interact with the site.

Transactional data

We record transactional information including deposits, withdrawals, wagers, wins and losses, chosen currency and timestamps. This data is used for account management, payments and compliance checks.

How we use your information

We use your data to create and administer your account, process payments, verify identity, prevent fraud, comply with legal obligations and provide customer support. We also use aggregated or anonymised information to improve our services and for internal reporting. Where you consent, we may send marketing communications and promotional offers, which you can opt out of at any time.

Data protection practices

We implement appropriate technical and organisational measures to safeguard your information, including encryption for data in transit and access controls for stored data. Access to personal data is restricted to authorised personnel and third-party processors who require the data to deliver services such as payment processing, identity checks and analytics. While we take care to protect your information, no online service is entirely risk-free and we encourage you to protect your account credentials.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, deliver personalised content and measure site performance. You can manage cookie settings through your browser or via our cookie consent tool. Third-party services used for analytics and advertising may set their own cookies and have separate policies.

User rights

You have the right to access the personal data we hold about you and to request correction of inaccuracies. You may also request deletion of your data where there is no legal requirement for us to retain it, and you can object to or restrict certain processing activities. To exercise these rights, contact us using the details below.

Access, correction and deletion

To request access, correction or deletion of your personal data, email [email protected] with your account details and a description of the request. We will verify your identity before responding and will process requests in line with applicable law.

Information sharing and third parties

We share personal data with service providers who assist us with payments, identity verification, security, hosting and analytics. We may also disclose information where required by law or to protect our rights. Where data is transferred outside the UK, we apply safeguards to protect your privacy.

Privacy policy updates

We may update this policy from time to time. When we make material changes we will publish the revised policy on our site and, where appropriate, notify account holders. The current version of this policy governs your use of our services with effect from the published date.

If you have questions about this policy or how we handle your data, contact our privacy team at [email protected]. For account queries you can also sign in to your PlatinumClubVip account and use live chat or support tools.